Customer Management (Level 1)

$180

Course Training Duration

Total Duration of Course: 7 hour 30 minutes
Venue

16 Jalan Kilang, #05-03 Hoi Hup Building, Singapore 159416
Modes of Training

– Classroom-facilitated training

Course Overview

Learners will observe good personal grooming, hygiene standards to display the positive image. They will be able to maintain good interpersonal relationship and having effective communication with customers. Learners will be able to identify the appropriate problem-solving tools and techniques to manage the service challenging situation. Performance gaps like unawareness of customer’s needs and expectations, communicating with customers and managing service challenges will be addressed.

Course Reference No

TGS – 2026063108
Relevant Job Role(s)

General Cleaners, Indoor Cleaners, Outdoor Cleaners, Healthcare Cleaners, Restroom Cleaners, Table-Top Cleaners,Multi-Skilled Cleaners, Machine Operators, and their supervisors
Funding Validity Period

07/04/2026 – 06/04/2028
Entry Requirement

– Learner must have minimum WPLN Level 1 and above
– No prior experience is needed
Target Audience

General cleaners.

What you’ll learn

By the end of this course, learners will be able to:

Learning Outcome 1: Identify customer needs and expectations using basic customer needs assessment techniques.
Learning Outcome 2: Identify service environment triggers that may lead to potential service challenges.
Learning Outcome 3: Apply principles of effective communication to address urgent customer needs.
Learning Outcome 4: Differentiate types of service challenges to determine those that require escalation.

Benefits

Improves Professional Image

Learners will understand proper grooming and hygiene standards, helping them present a more professional and positive image at work.

Builds Strong Customer Relationships
The course trains learners to:

Understand customer needs
Communicate clearly and politely

Enhances Communication Skills

Learners will apply effective communication techniques, especially in urgent or difficult situations.

Course Fee Details

Self-Sponsored:

Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding.

For Classes commencing on or after 1st Jan 2024:

Singapore Citizens and Permanent Residents aged 21 years and above will be eligible for a 50% subsidy
Singapore Citizens who are 40 years old or older will benefit from a 70% subsidy.
Non-Small and Medium Enterprises (non-SMEs) will receive a 50% subsidy for Singapore Citizens under 40 years old, and a 70% subsidy for those aged 40 and above.
Small and Medium Enterprises (SMEs) will be eligible for a 70% subsidy for Singapore Citizens and Permanent Residents.


Original Course Fee: $180	Self-Sponsored	Company Sponsored
Original Course Fee: $180	Self-Sponsored	Non-SME	SME
Foreigner (Full Course Fee)	$180	$180	$180
For Singapore Citizens and PRs aged 21 years and above	$90	$90	$54
For Singapore Citizens aged 40 years and above	$54	$54	$54