Customer Management (Level 3)

$524

Course Training Duration

Total Duration of Course: 15 hour
Venue

16 Jalan Kilang, #05-03 Hoi Hup Building, Singapore 159416
Modes of Training

– Classroom-facilitated training

Course Overview

This course equips learners in supervisory roles with the skills to identify service gaps, generate solutions, and work collaboratively with customers to deliver excellent service outcomes. It focuses on developing supervisory-level competencies in communication, problem-solving, and service quality enhancement in the environmental cleaning industry.

Course Reference No

TGS-2026063109
Relevant Job Role(s)

General Cleaners, Indoor Cleaners, Outdoor Cleaners, Healthcare Cleaners, Restroom Cleaners, Table-Top Cleaners,Multi-Skilled Cleaners, Machine Operators, and their supervisors
Funding Validity Period

07/04/2026 – 06/04/2028
Entry Requirement

– Learner must have minimum WPLN Level 1 and above
– No prior experience is needed
Target Audience

General cleaners.

What you’ll learn

By the end of this course, learners will be able to:

Learning Outcome 1:
Analyse customer feedback and service performance data to diagnose gaps between actual service delivery and established service standards
Learning Outcome 2:
Conduct brainstorming to generate potential solutions to close identified service gaps
Learning Outcome 3:
Determine the best solution to adopt after careful evaluation of organisational requirements and customer needs
Learning Outcome 4:
Implement chosen service solution and relevant tools in consultation with the customer to ensure service expectations are met
Learning Outcome 5:
Evaluate implemented solution and tools based on customer feedback to ascertain their effectiveness

Benefits

Enhances Customer Service Excellence

Learners will develop the ability to identify service gaps and implement improvements that elevate customer satisfaction and service quality.
Strengthens Problem-Solving Skills

Learners will learn structured approaches to analyse service issues, identify root causes, and generate practical solutions.
Improves Data-Driven Decision Making

Learners will be trained to analyse customer feedback and service performance data to make informed service improvement decisions.

Course Fee Details

Self-Sponsored:

Eligible Singapore Citizens can use their SkillsFuture Credit to offset course fee payable after funding.

For Classes commencing on or after 1st Jan 2024:

Singapore Citizens and Permanent Residents aged 21 years and above will be eligible for a 50% subsidy
Singapore Citizens who are 40 years old or older will benefit from a 70% subsidy.
Non-Small and Medium Enterprises (non-SMEs) will receive a 50% subsidy for Singapore Citizens under 40 years old, and a 70% subsidy for those aged 40 and above.
Small and Medium Enterprises (SMEs) will be eligible for a 70% subsidy for Singapore Citizens and Permanent Residents.

Original Course Fee: $600
Original Course Fee: $524	Self-Sponsored	Company Sponsored
Original Course Fee: $524	Self-Sponsored	Non-SME	SME
Foreigner (Full Course Fee)	$524	$524	$524
For Singapore Citizens and PRs aged 21 years and above	$262	$262	$157.20
For Singapore Citizens aged 40 years and above	$157.20	$157.20	$157.20